Refund and Cancellation Policy

At Dsquare Professional Services Pvt Ltd, we are committed to providing exceptional tax preparation services to our clients. Our refund and cancellation policy is designed to ensure transparency and fairness in dealing with refund requests and cancellation. Please read the following policy carefully:

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Refund Policy:

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1.Eligibility for Refund:

   - Refunds will only be considered for the specific services covered by this policy.

2. Refund Request Procedure:

   - Clients must submit a written refund request, stating the reason for the refund, via email to [support@dsquarepro.in].

   - The refund request will undergo a thorough review, and the decision will be communicated to the client within 7 business days.

3. Grounds for Refund:

   - Over-payment: If a client makes an over-payment or duplicates a payment, a refund for the excess amount will be processed.

   - Service Unavailability: If, for any reason, we are unable to provide the agreed-upon services, a full refund will be issued.

4. Non-Refundable Circumstances:

   - Once the tax preparation process has commenced, refunds will not be issued.

   - Refunds will not be provided for dissatisfaction with the results of the tax preparation, as the outcome is subject to individual financial situations and tax regulations.

5. Refund Processing:

   - Approved refunds will be processed using the original method of payment.

   - Refunds will be initiated within 7 business days of the approval notification.

 

Cancellation Policy:

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1. Cancellation Requests:

   - Clients can request the cancellation of services by contacting our customer support team at [support@dsquarepro.in].

   - Cancellation requests must be made before the commencement of the tax preparation process.

2. Cancellation Charges:

   - Cancellations made within 7 days of the scheduled service date are eligible for a full refund.

3. Cancellation Processing:

   - Approved cancellation will be processed within 7 business days.

   - Any applicable cancellation fees will be deducted from the refund amount.

4. Service Completion:

   - Once the tax preparation process has commenced, cancellation requests will not be accepted.

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By engaging with our tax preparation services, clients acknowledge and agree to abide by the terms outlined in this refund and cancellation policy. Dsquare Professional Services Pvt Ltd reserves the right to update or modify this policy at its discretion.

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For further clarification or assistance, please contact our customer support team at [support@dsquarepro.in].

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